Refund Policy

Last updated: August 2026

1. Platform engagements

Projects ordered through third-party platforms (e.g., Upwork) follow that platform's refund and dispute process.

2. Direct engagements

Before work begins: full refund of any prepayment.
Work in progress: if you cancel, we bill for work completed to date at the agreed rate and refund the remainder of any prepayment.
Delivered work not matching the agreed scope: we fix it at no charge within the agreed revision count. If we cannot deliver the agreed scope, you receive a refund for the undelivered portion.

3. What is not refundable

Completed work that matches the agreed written scope; changes of mind after delivery; issues caused by third-party platform changes after handoff (covered instead by maintenance agreements).

4. How to request

Email hello@kasidesk.com with your order details. We respond within 2 business days.